Monday, March 25, 2013

Unknowns and Managers

There are known Unknowns and then there are unknown Unknowns. Those that can be seen on the horizon but not yet comprehended, and those that are beyond the horizon and not known until the moment to even exist.

A good manager, I believe, is someone who spends a considerable portion of time in guiding and encouraging employees to explore and understand the known Unknowns on the horizon, and eventually helps convert those into known entities.

On the other hand, a great manager in my view is someone who focuses efforts in introducing and/or exposing the unknown Unknowns to the employees and challenges them to take the leap in exploring beyond the horizon - in the process encouraging them to take risks without the fear of failure.

Needless to say, a bad manager is someone who gets entangled in driving the employees to continue working on the known Knowns, and in the process likely becoming a micro-manager himself.